subscription PRO version

#977572
  • Resolved backup chariotcoursecom
    Rank Math free

    Hello,

    My subscription for the PRO version no longer seems to be active for my website. Can you tell me why the renewal has not been carried out?

    Thank you in advance,
    Cdlt,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing with your Rank Math PRO subscription. To check if your account has an active subscription, please follow these steps:

    1. Check Your Rank Math Subscription: Log in to your Rank Math account area and navigate to the Subscriptions section to verify the current status of your subscription.
      Rank Math Subscriptions

    2. Check if You’re Using the Latest Version of Rank Math PRO: Ensure that you are using the latest version of the Rank Math PRO plugin by going to WordPress Dashboard → Plugins and checking the version installed.
      Check the Rank Math PRO version in WordPress

    3. Check if Your Website is Connected: Make sure your website is connected to the correct Rank Math account. You can verify this in the Websites section of your Rank Math account area. If you see a message indicating no connected websites, you will need to reconnect your website.
      No connected websites found with Rank Math account

    If you still encounter issues after checking these points, please reply to this ticket with your website URL, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Hello,
    thanks for the answer but my problem is that usually the renewal is automatic. the last renewal doesn’t seem to have been carried out. Can you confirm this and tell me why?

    Best regards,

    Hello,

    We can see the Rank Math PRO subscription under this account was expired on December 14, 2024.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    However, since your subscription has expired, you can re-purchase it from here: https://rankmath.com/pricing/

    Hope that helps and please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘subscription PRO version’ is closed to new replies.