I also noticed that on my website and on my user account, the plugin shows I am on your free subscription while I have paid for the pro plugin. You should check this too.
Hello,
It seems like you purchased the subscription with some other email address.
Can you please share the email address that you used to purchase the subscription, or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems that you have marked this ticket as resolved. Could you please confirm?
The sensitive data section will be emptied once a ticket is resolved.
You can add the data again so we can check further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
