rankmath not working on my wordpress website

#977219
  • Resolved Ezra Yagomba
    Rank Math free

    ihave downloaded the latest rankmath plugin from your website but unfortunately its not working.
    kindly advice on what to do to resolve this issue.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    We apologize for the issue you are facing with Rank Math not working on your WordPress website. Here are a few steps you can take to troubleshoot the problem:

    1. Check PHP Version: Ensure that your server is running a compatible version of PHP. You can check this by navigating to Tools → Site Health → Info in your WordPress dashboard, then scroll down to the Server section to view the PHP version. Rank Math requires a minimum PHP version to function properly.
      Check PHP Version
      View PHP Version

    2. Update Rank Math: Make sure you have the latest version of Rank Math installed. You can check this by going to WordPress Dashboard → Rank Math SEO → Status & Tools → Version Control. If an update is available, you will see a notification and can update it from there.
      Check Rank Math version from Version Control

    3. Conflict with Other Plugins: Sometimes, other plugins may conflict with Rank Math. Try deactivating other plugins one by one to see if that resolves the issue.

    4. Theme Compatibility: Ensure that your current theme is compatible with Rank Math. You might want to switch to a default WordPress theme temporarily to check if the issue persists.

    If these steps do not resolve the issue, please reply to this ticket with your website URL so that we can assist you further. A human agent from our support team will take over and provide more specific guidance.

    Thank you for raising this concern!

    Sources:
    Why Rank Math Settings Are Not Getting Saved? » Rank Math
    This Plugin Does Not Work with Your Version of PHP » Rank Math

    I have activated the plug but the menu is not accessible only the rankmath and setting button is visible beside it

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I Shared the logins to my wordpress which you will be able to act as an administrator, kindly check on the issue as to why the rankmath plugin is not working.

    best regards,
    Ezra Yagomba

    Hello,

    Thank you for your patience.

    We have setup your Rank Math through the Setup Wizard.

    You can now connect it to your Rank Math account on Rank Math > Dashboard > Help tab.

    If the issue persists, please try clearing your browser’s cache or try using a different internet browser.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘rankmath not working on my wordpress website’ is closed to new replies.