Merging accounts

#977143
  • Resolved Authentic Dragon
    Rank Math free
    Content AI Starter

    Hi,

    I would like to merge my two accounts, I didn’t realize I had paid for the Content AI plan on one of them and its not my main account. my main one is connected to a*********************@g******** this is the one I would like to keep as the main account. my secondary account is m*****************@g********. Is this something you can help me with?

    Thanks
    Roberta McLean

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    We apologize for the issue you are facing with merging your accounts. Thank you for providing the details regarding your accounts.

    To proceed with merging your accounts, please reply to this ticket and include the email addresses you want to connect to your PRO account. Since you want to keep a*********************@g******** as your main account, please confirm that you would like to merge the m*****************@g******** account into it.

    Once we have this information, our support team will assist you in merging the accounts as requested.

    Thank you for your patience, and we look forward to resolving this for you!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Authentic Dragon
    Rank Math free
    Content AI Starter

    Hi,
    Thanks for getting back to me. a*********************@g******** will be the main account.
    Confirming, yes, I would like m*****************@g******** merged INTO a*********************@g********

    Hello,

    Thank you so much for getting in touch.

    Before proceeding with the merging of your accounts, we need some sort of proof of purchase of the plan.

    Can you please search and forward a receipt from FastSpring.com so we can verify it first?

    Looking forward to helping you.

    Authentic Dragon
    Rank Math free
    Content AI Starter

    Hi, Yes. I am not sure how to forward the invoice, but the invoice ID is RANKMATH250226-8227-15144B

    Order ID: RANKMATH250226-8227-15144B

    Hello,

    That information you shared should suffice. Thank you for sharing.

    We have gone ahead and merged your accounts. Please check from your end if everything is in order.

    Don’t hesitate to get in touch with us if you have any other questions.

    Authentic Dragon
    Rank Math free
    Content AI Starter

    yes it looks like it is all in order. Thanks for your help!

    Hello,

    We are glad to know that this issue has been resolved. Thank you for letting us know.

    This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Merging accounts’ is closed to new replies.