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Twice now I have received two blank SEO reports by email. I have confirmed all settings are correct and my account is connected. I have re-connected it twice now, but no change.
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Hello,
We apologize for the issue you are facing with receiving blank SEO reports. Thank you for confirming that your settings are correct and that your account is connected. Since you’ve already reconnected your account multiple times without any change, it might be helpful to check if there are any issues with the data being pulled from Google Search Console or Google Analytics.
If you haven’t done so, please ensure that your website is properly connected to the Rank Math account that has a PRO license, as this can affect the data retrieval. You can verify this by logging into your Rank Math account and checking the Websites tab in the My Account area.
If everything seems correct on your end, we recommend replying to this ticket with your site URL so that a human agent from the Rank Math Support team can assist you further. They will be able to investigate the issue more thoroughly.
Thank you for your patience, and we look forward to resolving this for you!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please trigger the email report by visiting the following URL (update the link with the actual domain name).
https://yourdomain.com/?rank_math_analytics_report_preview=1&send=1
Once you’ve received the email, please head over to WordPress dashboard > Tools > Scheduled Actions > Pending.
or you can try visiting the following URL:
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
Run the
rank_math/analytics/email_report_event
scheduled action,This is how it should look like:
This will force the site to send an Analytics report to the desired email address.
After that, observe if the issue persists in the next schedule.
Let us know how it goes. Looking forward to helping you.
I followed the steps you instructed, but never received an email. I waited about 10 minutes, continually refreshing. Should it take longer than that? I also checked and did not see any pending action from Rank Math (other than the weekly scheduled one).
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The issue here is that the Analytics module in our plugin is not completely configured.
Please make sure to configure the Analytics in Rank Math → General Settings → Analytics.
The dots should turn green:
Let us know how that goes.
Looking forward to helping you.
I have re-connected my site several times. I just reset the settings so the dots are both green. (it’s possible I may not have hit “save” before, thinking that it would save automatically, but I for sure hit Save this time). I then forced an email to myself per the instructions above and this is what I got:
SEO Report of Your Website
01 Feb 2025 – 03 Mar 2025
heronpondhideaway.com FULL REPORT External Link Icon
Uh-oh
It seems that there are no stats to show right now.If you can see the site data in your Search Console and Analytics accounts, but not here, then try reconnecting your account and make sure that the correct properties are selected in the Analytics Settings.
Should there be stats in there?
Hello,
We checked your website and found that you didn’t have enough data on your Analytics dashboard and that’s why you faced that error.
However, after the manual fetch, we can see a small amount of data has started showing on your Analytics Dashboard.
Now, please observe if the issue persists in the next schedule.
However, if there is a huge mismatch between the data on your GSC account and Rank Math, please share the screenshot of the performance data of your Google Search Console for the last 30 days so that we can compare it with the data coming through in the Analytics module.
You can use any image-sharing tool like https://imgur.com/upload to share the screenshot with us.
Looking forward to helping you.
Thank you.
ok will do
Hello,
Sure! Let us know how it goes.
Meanwhile, please don’t hesitate to let us know if you have any other questions.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘SEO report blank’ is closed to new replies.