[Potential Vulnerability] Strange redirects and schemas on our site + SITE DOWN

#973422
  • Resolved Baseworks Team
    Rank Math free

    Hi

    A few days ago we submitted a ticket about this issue, but it seems like it has disappeared from our account
    (here is the link to it with a reply from a bot):
    https://support.rankmath.com/?post_type=topic&p=969406

    I am posting the rest of the ticket into the Sensitive Data box in case this ticket too gets disconnected from our account and appears publicly online.

    We are very concerned about all this. We would really appreciate a human getting back to us.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the issue you are facing with strange redirects and schemas on your site, as well as the concern regarding your ticket disappearing. Thank you for bringing this to our attention.

    To ensure that a human agent can assist you promptly, please reply to your existing ticket with any additional details you have, including your site URL if possible. This will help us investigate the issue more effectively.

    If you have added sensitive information in the Sensitive Data section, rest assured that it is only visible to you and our support staff.

    We appreciate your patience and understanding as we work to resolve this matter for you.

    Sources:
    How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math

    Hello,

    Thank you so much for getting in touch.

    Sorry for the delay in reply. This ticket and the other ticket you created have somehow been moved to “pending” status. We have gone ahead and approved this ticket.

    As for your issue, Rank Math does not create such URLs or redirects. However, you can follow this guide to debug and check if Rank Math is involved: https://rankmath.com/kb/solving-redirection-issues-using-rank-math-seo/

    Try disabling the Redirections module in Rank Math to see if the issue persists. If it does, your site may have been compromised, and we recommend checking with your hosting provider immediately.

    As for the login link, clicking it should not break your site, but if a critical error occurs, please share the details here with us or you can troubleshoot this with your host too.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘[Potential Vulnerability] Strange redirects and schemas on our site + SITE DOWN’ is closed to new replies.