Hello,
We apologize for the issue you are facing with accessing your Rank Math account. If you are unable to find the login details for the account, you may need to reset the password or recover the account using the email associated with it.
To do this, visit the Rank Math login page and click on the "Lost your password?" link to initiate the recovery process. If you have access to the email that was used to create the account, you should be able to reset the password and gain access.
Once you have access to your Rank Math account, you can manage your websites and add Content AI as needed. If you encounter any further issues, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
Client Management » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
the problem is I don’t know who or what email was used to setup our RankMath plugin. I have some login information which could have been for this account, but I don’t have access to that email (former employee), so I don’t want to get locked out.
Hello,
Thank you for contacting us and bringing your concern to our attention.
Can you please confirm if you’re referring to a Rank Math PRO subscription? If you, you can share the email address that was used to purchase the plugin or search and forward the receipt from FastSpring.com so we can locate your account.
Looking forward to helping you.
Yes, it’s a pro subscription, but I can’t find a receipt or able to figure out what email was used to purchase it, is there a way to find this out from the WordPress plugin?
The problem is like I said, I don’t know who purchased it and what email was used, is there a way to find this out from the WordPress plugin?
