Hello,
We apologize for the issue you are facing with the plugin update. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that there is a problem with the zip file of the plugin being downloaded or that the file is corrupted.
Here are a few steps you can try to resolve this issue:
-
Clear Cache: Clear your browser and site cache to ensure that you are not loading a cached version of the plugin.
-
Manual Update: You can manually update the plugin by downloading the latest version from the official repository and uploading it via the WordPress dashboard:
- Go to Plugins > Add New.
- Click on Upload Plugin and select the downloaded zip file.
- Click Install Now and then activate the plugin.
-
Check File Permissions: Ensure that your server has the correct file permissions set for the WordPress directories. Typically, directories should be set to 755 and files to 644.
-
Check PHP Version: Make sure your server is running a supported version of PHP (7.4 or greater) as older versions may cause compatibility issues with plugins. You can check this in your hosting control panel or contact your hosting provider for assistance.
If these steps do not resolve the issue, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting us and bringing your concern to our attention.
We can see the Rank Math PRO subscription under the account expired on January 20, 2025.
If you want to use the PRO subscription again, you’ll have to re-purchase it from here: https://rankmath.com/pricing/
In case, you have an active Rank Math PRO subscription with some other email address, please share that with us so that we can locate your account.
Looking forward to helping you.
