Hello,
Thank you for contacting the support.
The renewal is for your Content AI purchased on January 30, 2023.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
But please let us know if you did not receive the email so we can assist you further with the request.
Thanks for your reply. I honestly didn’t see any email come in, or else I would have stopped the charge. I just checked my spam and there’s equally nothing. I don’t actively use your product or service so I had no idea there was a charge going through. I just noticed when reconciling my credit card a few weeks later. I would still appreciate a refund since I haven’t used and am not using your service at all.
I also can’t see any subscriptions in my account to delete. Please help.
Christiane
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Thank you so much. I really appreciate it. Could you please confirm that I will not be rebilled next year? I can’t see any subscriptions to cancel, and I still ended up being billed this year.
Christiane
Hello,
We can confirm your subscription to this account is already canceled and will not be billed.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
