Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
All the plugins and themes are updated and also my WordPress is running over the latest PHP version. But still, the SEO score is not showing up.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The login URL you shared is not working, it’s asking for Authentication Code. Can you please check the details again?
Looking forward to helping you. Thank you.
​​​​​​
“An Authentication Code has been sent to the email address associated with your account. Look for an email with the “Login Authentication Code” in the subject line.”
Could you please send me your mail, there is a 2-factor authentication system in this plugin, so for that, I need your email. BTW I have already added s******@r*********** as an email ID(if you don’t have that access I’ll change the email).
Thank you
Hello,
Unfortunately, I do not have access to that email address.
Please disable the 2-step authentication while we troubleshoot. That way your ticket could be handled better and by more people.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please try now, I have disabled the 2-factor auth now.
Thank you
Hello,
I am trying to install and use the Health Check plugin but it seems I don’t have enough permissions to work with that and I would need it to debug the cause of your issue. Could you check it?
Looking forward to help you.
The SEO score is also gone for my posts and pages with the latest version of rankmath. On my staging site I rolled it back to the last version and there is an SEO score. No other plugins were changed, so this is not on our end, its something on yours.
I am also facing the same problem. Exactly similar screenshot as the one posted by Biztech College. Please check the screenshot here. https://prnt.sc/vevobb.
In addition, the redirection module is not working. The redirections that I save after the plugin update are no longer getting updated.
Do let me know if I should open a separate ticket for redirection module or the same ticket can address both.
I noticed this issue as well & also read that Rankmath Support suggested to check for plugin conflicts. I did the exercise & found the conflict with NextGen Gallery plugin. Interestingly, the conflict shows up only if you are using classic editor. With Block Editor, there is no conflict between these two.
I am not sure if everyone else in this thread is using NextGen Gallery plugin or not. But it does seem like something has gone a bit awry when classic editor is in use. I guess either RankMath or NextGen can fix this issue based on who is deviating from the standard.
I have also requested NextGen Gallery Support to respond here.
Some advice from RankMath support would be helpful in terms of what the users should be doing aside from getting rid of conflicting plugin.
Hello,
Can you please update the plugin to the most recent version now?
The latest version is released with some bug fixes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
