Hello,
We apologize for the issue you are facing with Rank Math Redirections on your website. It sounds like a critical problem that needs immediate attention. Here are some steps you can take to troubleshoot and potentially resolve the issue:
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Perform a Self-Diagnosis:
- Go to the Redirections option inside Rank Math and check the list of all the redirections that have been created.
- Look for any blank redirections or any that may cause infinite loops (where the source and destination are the same).
- Ensure that all redirects are correctly formatted and do not point to files or locations you do not recognize.
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Check for Plugin Conflicts:
- Sometimes, other plugins can interfere with Rank Math’s functionality. Try deactivating other plugins temporarily to see if the issue persists.
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Clear Cache:
- If you are using a caching plugin, clear your cache to ensure that you are seeing the most recent changes.
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Debug Redirection Feature:
- Use Rank Math’s debug redirection feature to identify any issues with your current redirection setup. You can find more information on how to use this feature in our debugging guide.
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Review Server Logs:
- Check your server logs for any errors that might give you more insight into what is causing the crashes.
If these steps do not resolve the issue, please reply to this ticket with any specific error messages you are encountering, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this concern to our attention!
Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Thank you for the response. I’m still facing the issue—RankMath Redirections sometimes crash my site, causing a critical error. I’ve tried disabling other plugins, clearing the cache, and rechecking my redirection settings, but the problem persists.
Can a human support agent assist me? Let me know if you need any logs or error details.
Hello,
You must have received an email from WordPress with the details about the error. Please share it with us here so we can check.
If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Having an error log will help us determine what is causing the critical error.
Looking forward to helping you.
