Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi Sajid,
Yes, I’ve gone through those steps and the conflict is RankMath but only from version 1.0.48 as when I roll back to 1.0.47.1 it starts to work again.
Kind regards
Gary
Hello,
The latest version of Rank Math is 1.0.50.1. You can try to see if that helps.
Looking forward to helping you. Thank you.
Nope that doesn’t help. Every version of Rank math since v1.0.48 causes the problem.
I used the rollback plugin to find out which version it started to go wrong on.
Kind regards
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Have added temporary login url, thank you for your help.
Gary
Hello,
We are s sorry for the delay in our response but we are checking this issue in more detail.
We will keep you posted on the progress.
We would really appreciate your patience in this matter.
Hi guys, any news on this please?
Hello,
Our devs are working on it. Could you also share some FTP details (since it could help us to enable debug options and check some settings)?
Looking forward to help you.
Hi Alberto, unfortunately I can’t give you ftp details for that site as it’s on a shared host. I could send you my theme if that’s easier? You can replicate the problem with a blank WordPress install, my theme and RankMath.
Hello,
It is fine, it could help us to work with that. You can share the download link in the Sensitive Data section.
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Updated with a link. Thanks guys for your work on this.
Hi guys, how are you getting on?
Cheers
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
