my subscription to RankMath

#970245
  • Mohamed
    Rank Math free
    Content AI Creator

    hi,

    I had a problem with my credit card and my subscription to RankMath could not be renewed. The problem with my credit card has been resolved and my subscription payment was successfully made on February 13th.

    Can you please reactivate my account so that I can make the updates.

    Thank you
    Mohamed

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing with your Rank Math subscription. To reactivate your Rank Math PRO membership, you can follow these steps:

    1. Un-Cancel Rank Math PRO Membership: If you’re still on the FastSpring Checkout page, click the Manage button and choose the Un-Cancel option.
      Uncancel Rank Math PRO subscription

    2. Confirmation: You will see a prompt with confirmation to un-cancel your Rank Math PRO subscription. Click the Un-Cancel button to activate your Rank Math subscription once again.

    3. Revert Subscription Cancellation: Alternatively, you can reactivate your Rank Math subscription inside your Rank Math Dashboard. Navigate to Rank Math Dashboard → Subscriptions and click the Revert Cancellation button.
      Revert Rank Math PRO Subscription Cancellation

    Once your PRO subscription is reactivated successfully, you’ll see a success message.
    Rank Math subscription reactivated

    If you encounter any issues during this process or need further assistance, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for reaching out, and we appreciate your patience!

    Sources:
    How to Cancel Your Rank Math Subscription » Rank Math
    How to Cancel Your Rank Math Subscription » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Mohamed
    Rank Math free
    Content AI Creator

    the bot didn’t understand my message!

    Can you please reactivate my account: the payment has been made.

    Thank you

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Your Content AI subscription was renewed successfully 4 days ago.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    However, with your Rank Math PRO, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing

    It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.

    Hope that helps. Let us know if you need any other assistance.

Viewing 3 replies - 1 through 3 (of 3 total)

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