Hello,
We apologize for the issue you are facing with your WordPress admin and the persistent session expired message. It sounds quite frustrating, especially with the captcha not recognizing your input.
Here are a few steps you can take to troubleshoot the database connection issue and the captcha problem:
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Check Your Database Login Credentials: Ensure that the database login credentials in your wp-config.php file are correct. This file is usually located at the root of your WordPress installation.
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Repairing Corrupt Database: If your database has become corrupted, it can lead to various issues, including the ones you’re experiencing. You can refer to our troubleshooting guide for more information on how to resolve this.
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Issues With Your Database Server: Since you mentioned that your hosting provider has already pulled down all plugins, it might be worth checking with them again to see if there are any ongoing issues with the database server itself.
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Clear Browser Cache and Cookies: Sometimes, clearing your browser’s cache and cookies can help resolve login issues related to sessions and captchas.
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Disable Captcha Temporarily: If possible, try disabling the captcha temporarily to see if that allows you to log in successfully.
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Check for Plugin Conflicts: Since you reactivated all plugins, there might be a conflict with another plugin. Try deactivating Rank Math and see if you can log in without issues. If you can, reactivate Rank Math and check if the problem persists.
If these steps do not resolve your issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. We appreciate your patience and understanding as we work to resolve this matter.
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Deactivating the rank math plugin delays receiving the pop up to login again. I have left the plugin deactivated, but my hosting site cannot seem to locate the login error and points me back to each plugin developer.
Hello,
Thank you for contacting us and sorry to hear about the experience you’re facing.
Can you please share a screenshot of the specific issue related to the Rank Math? It will help us to understand the issue better.
You can use any image-sharing tool like https://imgur.com/upload to share the screenshot with us.
Looking forward to helping you.
https://imgur.com/a/Mcyo5cE
Rank Math had a database error & this pop up but I was able to fix the database. This popup for a new login remains and does not recognize a correct answer in the captcha. I cannot fix this and it happens every few minutes.
Hello,
Thank you for your patience.
It seems that one of your plugins or active theme is signing you out constantly due to an expired session.
In this case, you can follow this guide to fix that:
https://muffingroup.com/blog/wordpress-session-expired/
You can also follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
