Hello,
We’re sorry to hear that you’re facing an issue with your request. If the problem continues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for your patience, and we look forward to resolving this for you!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We want to look at the issue you are currently facing using Rank Math.
However, can you please be more elaborate on this issue so we can understand what is wrong? Where a you seeing this error?
Possibly, you can share this information with a screenshot using https://imgur.com/upload or share a video using https://www.loom.com/ with us so that we can investigate the issue further.
We really look forward to helping you.
When I click Generae With Ai button but the OutPut showing as below,
Sorry, the request has failed. If the issue persists, please contact our Support for assistance.
Hello,
Could you please share the URL of the affected website so we can check?
Meanwhile, please follow this guide to reconnect your website to your Rank Math account:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
Looking forward to helping you.
Thanks! but I am free version. and I reconnected.
right now I even can’t open the “Generae With Ai” button when I using Preview Snippet Editor
Hello,
We can see you have available credits on your Rank Math account. In this case, please check if you see any error while refreshing the credits in Rank Math > General Settings > Content AI. If you see any error, please share that with us so that we can check the issue further for you.
You can also share a screenshot with us by using a tool like https://imgur.com/upload
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Thanks! Please login here
[Moved to the sensitive data section]
Hello,
We deeply apologize for the unexpected delay in response.
We fixed the issue on your website and now the credits are also showing properly. Can you please check from your end and confirm?
Looking forward to hearing back from you.
Thank you.
Thanks! It’s workable now. Thanks for your help!
Hello,
We are glad that helped.
Can you please confirm if you still need our assistance with anything else or we can close the ticket?
Looking forward to hearing back from you.
Thank you.
