VAT

#967990
  • Claus Michael Sattler

    1 week, 5 days ago

    Rank Math free

    I want to buy the pro version for our company in UAE Dubai. If I klick on Upgrade you ask for 19% VAT. In Dubai we do not pay VAT. Your sales rep can call me on 0049 174 6031377.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 week, 5 days ago

    Hello,

    We apologize for the issue you are facing regarding the VAT charge while trying to upgrade to the Rank Math PRO version.

    When purchasing from Rank Math, VAT or GST may be applied based on the location of the buyer, and it seems that our payment partner, FastSpring, is automatically applying this tax during the checkout process.

    If you believe that you should not be charged VAT due to your location in Dubai, you can claim a refund after completing your purchase. This can be done by contacting FastSpring’s consumer support here.

    Additionally, if you have a VAT identification number, you can enter it during the checkout process to potentially avoid this charge. If you encounter any issues entering your VAT ID, please ensure that any Proxy or VPN services are disabled and select the correct region and country from the dropdown menu on the checkout page.

    Select region and country

    If you have further questions or need assistance, please reply to this ticket, and a human agent from our support team will take over and assist you further. Thank you for raising this concern!

    Sources:
    Why Does Rank Math Charge VAT/GST? » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Rakibuzzaman Siam

    1 week, 4 days ago

    Hello,

    Thank you for contacting us and bringing your concern to our attention.

    Please note that we don’t directly handle the payment as we’ve partnered with FastSpring, a global full-service SaaS payments platform. You can read more about the same here:
    https://rankmath.com/kb/why-does-rank-math-charge-vat-and-gst/

    If you have a valid tax ID (VAT, GST, etc.), then please get in touch with FastSpring (our payment processor) to get a refund on your taxes:
    https://fastspring.com/question-a-charge/#vat-tax-questions ( Request Tax or VAT Refund )
    s******@f*************

    Please don’t hesitate to let us know if you have any other questions.

Viewing 2 replies - 1 through 2 (of 2 total)

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