change or merge my PRO account email to my free account email.

#967971
  • bellemaisonjardin

    1 week, 5 days ago

    Rank Math pro
    Content AI Starter Trial

    Hi, I signed up for Rank Math SEO PRO using a different email than the one used for the free version, I contacted your support and was told by RankBot that this could cause some complications. Specifically, I may not be able to access the PRO features unless I merge the two accounts or change the email on my PRO account to match my free account.

    It was suggested to me that to resolve this issue, I would need to contact your support team to either merge the accounts or change the email associated with my PRO account.

    I was asked to include the email addresses associated with the two accounts and any details relevant to my subscription.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 week, 5 days ago

    Hello,

    We apologize for the issue you are facing with your Rank Math accounts. Thank you for raising this concern.

    To proceed with merging your PRO account email with your free account email or changing the email associated with your PRO account, please reply to your existing ticket and include the following details:

    1. The email address associated with your PRO account.
    2. The email address associated with your free account.
    3. Any relevant details regarding your subscription.

    Once you provide this information, a human agent from our support team will assist you further in resolving this issue.

    Thank you for your understanding, and we look forward to helping you!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Adetayo

    1 week, 4 days ago

    Hello,

    Thank you for contacting Rank Math support.

    We understand that you have two accounts. To avoid confusion, we can merge them so you can use only one.

    Please let us know the preferred email address and we will do what is necessary. Please share the email ID in the below format:

    
Make this email primary: { preferred primary email here }
Discard this email: { email to be discarded here }

    Once we receive your confirmation, we will merge the accounts.

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Viewing 2 replies - 1 through 2 (of 2 total)

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