Hello,
We apologize for the issue you are facing regarding the transfer of your AI credits. Unfortunately, we cannot transfer credits between accounts. Each account is treated separately, and credits cannot be moved from one account to another.
If you would like to upgrade to a paid subscription on your account associated with e*********@g********, you can do so directly through the Rank Math website. If you need assistance with the upgrade process or have any other questions, please feel free to reply to this ticket, and a human agent from our support team will assist you further.
Thank you for raising this concern!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Please help me further. The subscrition to the wrong account is just renewed while i never could use it.
Hello,
Thank you for contacting us and bringing your concern to our attention.
We can see a Content AI subscription under the i*******@g******** account. If you want to transfer or merge this with your e*********@g******** email address, please open a ticket using the i*******@g******** email so that we can do the needful.
Looking forward to helping you.
