Payment updated – renew subscription

#966791
  • Resolved Zoltan

    10 months, 1 week ago

    Rank Math free

    Dear Team,

    As I took over MIRA Webhosting from Mathias Grothe, I did not know that the payment details are not up to da anymore.
    I just saw that the last subscriptions haven’t been charged due to the not inactive payment method.
    Can you please renew my Business subscription and use the new Credit Card for the payment?

    Many thanks and regards,
    Zoltan Ambrus

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    10 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with your subscription payment. To update your payment method and renew your Business subscription, please follow these steps:

    1. Navigate to Rank Math Dashboard: Log in to your Rank Math account and go to Rank Math Dashboard → Subscriptions.
      Navigate to Rank Math Dashboard - Subscriptions

    2. Change Payment Methods: In the subscriptions page, select the Payment Methods tab and click the Change Payment Methods button.
      Change Rank Math Payment Methods

    3. Access FastSpring Checkout: The FastSpring Checkout Page will open in a new tab. Enter the email address you used to purchase the subscription and click the Continue button.
      Enter your Rank Math email address used for subscription in the FastSpring Checkout page

    4. Follow Instructions: You will receive an email with further instructions to complete the payment update.

    Once you’ve updated your payment details, your subscription should renew automatically. If you encounter any issues or need further assistance, please reply to this ticket, and a human agent from our support team will assist you.

    Thank you for bringing this to our attention, and we appreciate your understanding!

    Sources:
    How to Cancel Your Rank Math Subscription » Rank Math

    Reinelle

    10 months, 1 week ago

    Hello,

    Unfortunately, if your subscription has already expired, you may need to buy it again on our pricing page as our renewal option does not apply to expired packages.

    You can buy again the subscription on our pricing page here:
    https://rankmath.com/pricing/

    Looking forward to helping you.

    RankBot

    9 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Payment updated – renew subscription’ is closed to new replies.