Credit card billing attempts

#965907
  • Resolved Craig Marolf
    Rank Math free

    Hi- RankMath has been trying to auto-bill a credit card for a plan I cancelled. It looks like I cancelled it after the first billing attempt so it renewed the subscription. I haven’t really used the service. I found it to be good, and I do use RankMath on a bunch of sites (they’re not all connected to the dashboard) but I haven’t been great at upselling these services to clients and I haven’t really made use of it myself (I tend to just manually configure and put in all of the meta and tweak content).

    I would appreciate it if you would accept the cancellation and stop the auto-billing attempts. I may reactivate it again at some point, but right now it’s just not something I am using or have really made use of.

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  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We’re sorry to see you go, we can see that you have successfully canceled your Rank Math PRO subscription, and you won’t get billed for its renewal. 

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else. 

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Credit card billing attempts’ is closed to new replies.