Hello,
We apologize for the issue you are facing with your Content AI credits. It seems that the message you are receiving indicates that your account may not have the necessary subscription to access the Content AI features, even if you believe you should have free credits available.
To clarify, free credits are typically available for trial users or those on specific paid plans. If you are on a free plan, it might not include access to the Content AI features as expected.
We recommend checking your Rank Math account area to confirm your current subscription status and whether you have any active credits. If everything seems correct and you still encounter issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Hi,
I believe that even if I’m subscribed to RankMath’s free account, I should be receiving 750 free credits every month, and I should be able to use them to, let’s say, generate titles or meta descriptions in WordPress. This is my understanding after having watched your video:
https://www.youtube.com/watch?v=MTF7cV90nrQ
Please clarify.
Best regards,
Jan
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please follow this guide to ensure your Content AI credits are loaded in your website’s WP dashboard: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
If you see any error message after pressing the “refresh” button, please share a screenshot of it. You may use this tool to share a screenshot with us: https://imgur.com/
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your reply. I disconnected and reconnected my account, and I checked the Content AI credits on your website; I see 750 credits and 0 used. But in WordPress, I see 0 credits available. When I hit the refresh button, I get a JSON error saying: The response is not a valid JSON response.
Hello,
We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.
Please reconnect it from WP Dashboard > Rank Math > Dashboard > Help and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.
Please let us know if the issue has been fixed for your website.
Thank you.
Hi Rakibuzzaman,
Thanks a lot – this worked! I reconnected my account, and the credits show. When I tried to refresh the number of credits, no JSON error message was shown and it updated smoothly. Thank you very much!
Best,
Jan
Hello,
We are glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
