Hello,
We apologize for the issue you are facing regarding your subscription. Currently, downgrading your subscription directly is not possible. Instead, we can process a refund for your current subscription, and then you can purchase the Pro plan that you desire.
Please let us know if you would like us to proceed with the refund. For more details, you can refer to our knowledge base article on this subject: How to Downgrade Your Rank Math or Content AI Plan.
Thank you for raising this concern, and we look forward to hearing back from you!
Sources:
How To Downgrade Your Rank Math PRO Subscription » Rank Math
If this works better for you, then please do so.
Hello,
As requested, we have canceled and initiated a refund for your Business subscription. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Now, you can purchase the PRO subscription again from here: https://rankmath.com/pricing/
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Awesome! Thanks 👍
I’ll buy the Pro subscription once the refund has been processed.
Hello,
You’re very welcome!
Let us know if you need any further assistance in the meantime.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
