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I think this must be an account level problem because I don’t have a problem, but my client who is also an admin can’t see the Rankmath box at the top of the editor. https://snipboard.io/2JF5CY.jpg It’s the yellow box next to the green jetpack icon. Is that a setting that controls that? He used to see it and for some reason it disappeared. He said he was clicking around in the ai tools and wondered if that can be it.
Thanks for your help.
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention.
Yes, the yellow box with the score is the Rank Math meta box.
In this case, please check the star icon if it is unticked as it will unpin the Rank Math from the toolbar
Also, ensure that the Rank Math option is enabled in the block editor options
If the issue persists, ensure that your client’s user has access to the On-Page settings in Rank Math > Role Manager:
https://rankmath.com/kb/role-manager/Looking forward to helping you.
The ticket ‘Missing rankmath box’ is closed to new replies.