Impossible to update the latest version 3.0.080

#962599
  • Resolved Christophe
    Rank Math business
    Content AI Expert

    Hello

    I contact you because is not possible to update to the latest version 3.0.080 on all our website.

    Can you help us please ?

    Best regards

    Chris

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the issue you are facing with updating to the latest version of Rank Math. Here are a few steps you can take to troubleshoot the problem:

    1. Check for Updates: Ensure that you are checking for updates in your WordPress Dashboard under Rank Math SEO → Status & Tools → Version Control. If an update is available, you should see an option to update.
      Check Rank Math version from Version Control

    2. Manual Update: If the automatic update is not working, you can manually update Rank Math. Log into your Rank Math account area to download the latest version. Then, go to WordPress Dashboard → Plugins → Add New, and upload the downloaded file.
      Add new plugin
      install and upload rank math pro

    3. Check PHP Version: Ensure that your server is running a supported PHP version (7.4 or greater). If your PHP version is outdated, it may prevent the plugin from updating. You can refer to this article for guidance on upgrading your PHP version: This Plugin Does Not Work with Your Version of PHP.
      This plugin does not work with your version of PHP error message

    If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for raising this concern!

    Sources:
    This Plugin Does Not Work with Your Version of PHP » Rank Math
    Why Rank Math Settings Are Not Getting Saved? » Rank Math

    Hello,

    You mentioned that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Impossible to update the latest version 3.0.080’ is closed to new replies.