Hello,
Thank you for contacting the support.
The renewal is for your Rank Math PRO purchased on January 10, 2024.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email so we can assist you further with your request.
Will you send me the user details to my h************@g******** ? I will use some different way.
Hello,
You seemed to have marked this ticket as resolved.
We’re just following up to know if you have any other concerns that we can assist you with. If your issue has been resolved, please let us know so we can mark this ticket as closed.
Thank you for choosing Rank Math.
No, I have not received any email from Rankmath. If i have received the email. i will definitely cancel the subscription.
So, what is solution now? I will refund the payment or do i use subscribe package in other purpose. I still use rankmath for seo purpose from other ways. Will email me the details at h************@g********
Many thanks
Harka Gurung
Hello,
Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thanks for arranging the refund. I will let you when it appear to my credit card statement. Yeah, I am still using RankMath from my web developer side. I am still your customer through them.
Thanks again,
Hello,
Let us know how it goes.
We will keep this ticket open until you confirm that your issue is resolved. Let us know if you need any further assistance with this.
Looking forward to hearing from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
