Hello, we apologize for the issue you are facing while trying to upgrade your account to Pro. A black window typically indicates a problem with the payment gateway or browser settings. Here are a few steps you can try to resolve this issue:
- Clear Browser Cache: Sometimes, cached data can cause issues. Try clearing your browser’s cache and cookies.
- Disable Browser Extensions: Certain browser extensions can interfere with payment processes. Try disabling them temporarily.
- Try a Different Browser: If the issue persists, try using a different web browser or an incognito window.
- Check Internet Connection: Ensure that your internet connection is stable.
If none of these solutions work, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
