Hello,
Thank you for contacting us and bringing your concern to our attention.
We already replied to your previous ticket. You can check the reply from here: https://support.rankmath.com/ticket/query-on-billing/?view=all
Right now, we can see you have a Content AI Starter and an SEO Course subscription. Can you please confirm if you want to cancel them also?
Looking forward to hearing back from you.
Yes please cancell all and do a full refund in terms of the 30 satisfaction guarantee. I cannot use the add-ons with the pro so it is pointless. I will learn an alternative that can work
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
