Hello,
We apologize for the issues you are facing with your account showing negative credits and the unexpected access to the Rank Math Free version.
Regarding the negative credits, it could be due to exceeding your allocated credits or an internal glitch. We recommend checking your Rank Math account to ensure that you are logged in to the correct account where you purchased your credits. You can verify your remaining credits by visiting your Rank Math Account.
If you find that the credit count is incorrect, please try disconnecting and reconnecting your Rank Math account in your WordPress admin area:
- Go to Rank Math > Dashboard > Help.
- Disconnect your account.
- Reconnect it again.
After reconnecting, refresh the credits count in your Content AI section to see if the issue resolves itself.
As for the access to the Free version instead of the expected features, please ensure that your domain is correctly linked to your Rank Math account. If you have recently rebuilt your domain, it might not be connected properly. You can check this in the Connected Websites section of your Rank Math account.
If everything seems correct but the issues persist, please reply to this ticket, and a human agent from our support team will take over and assist you further.
Thank you for bringing this to our attention, and we hope to resolve these issues for you soon!
Sources:
Resolving Content AI Related Issues » Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
We can see you have available credits on your Rank Math account:
In this case, please try to follow the steps mentioned in this guide and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
Regarding the other website, can you please share some more details about the issue you’re facing there? You can also share a screenshot by using any image-sharing tool like https://imgur.com/upload so that we can check this further for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
