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when my website author add, focus keyword or meta, rank math not work, it not display any error, but when go to all post and check it show no focus keyword and when re edit the post and check rank math meta data, everything despairs which we have added, with admin account it works not with author? before updating the plugin everything was working fine, but not working with latest version.
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Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We released another update. Please update the plugin on your site and let us know if it fixes the issue.
If it doesn’t, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
If this still doesn’t help, we may need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Meta Setting Not Working For Author Account’ is closed to new replies.