Data before 14 Dec 2024 is not being fetched

#958262
  • Resolved Qiaoni Zhang
    Rank Math pro

    Hi, I have manually fetched the data multiple times, but it wouldn’t fetch any data prior to 14 Dec 2024, even though we have data from as early as 01 Jan 2024 on the Google Analytics account.

Viewing 1 replies (of 1 total)
  • Hello, we apologize for the issue you are facing with fetching data prior to 14 Dec 2024. It seems that there might be a problem with the connection between Rank Math and your Google Analytics account or possibly with the data retention settings.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check Connection: Ensure that your Google Analytics and Search Console modules are connected correctly in Rank Math. You can verify this by going to Rank Math SEO → General Settings → Analytics.
      Analytics and Search Console connected

    2. Delete and Update Data: If the connection is correct, try deleting the existing data and then updating it manually. To do this, navigate to Rank Math SEO → General Settings → Analytics, scroll down to the Analytics Database section, click on Delete Data, and then click on Update Data manually. This should help in fetching the latest data.
      Delete and Update data in Analytics

    3. Check for Errors: After updating, head over to the Analytics page from Rank Math SEO → Analytics. You can check for any errors in the Search Console or any plugin conflicts by right-clicking on the page and selecting Inspect Element.
      Check Developer Console for any errors

    If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Data before 14 Dec 2024 is not being fetched’ is closed to new replies.