abonnement al disparu

#957763
  • Resolved Djouza Silem
    Rank Math free

    Bonjour j’ai pris un abonnement al mensuels de 12000 crédits
    en désactivant rank math quelques minutes pour vérifications, j’ai tout perdu, mon compte a disparu
    l’IA DE CONTENU me dit qu’il reste 1400 crédits mais je n’y accède pas

    Content AI Creator
    Facturé annuel. Prochaine date de facturation le 6/1/25
    1 31,20 $US 100,26 $US 69,91 $US 6,07 $US 30,35 $U

    j’ai besoin de votre aide pour comprendre

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing with your Rank Math subscription and the Content AI credits. It seems like there might be a misunderstanding regarding your account status or the activation of your subscription.

    If your account appears to have disappeared after disabling Rank Math, it could be a temporary glitch. Please try logging in again or refreshing the page. If you still cannot access your account, we recommend replying to this ticket so that a human agent from the Rank Math Support team can assist you further.

    Regarding the Content AI credits, if you see that you have 1400 credits remaining but cannot access them, this may also require assistance from our support team to resolve any account-related issues.

    Thank you for raising this concern, and we appreciate your patience as we work to help you resolve it!

    Djouza Silem
    Rank Math free

    Content AI Creator 131,88 $US 103,08 $US × 1

    Se renouvelle tous les années
    131,88 $US 123,70 $US Vous économisez 28,80 $US (21 %)
    taxe: 20,62 $US
    Tous les années , 2 juin 2023 – 1 juin 2026
    158,26 $US Tous les années dès le 2 juin 2026
    Cacher conditions d’abonnement

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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