Unable to update Facebook Social Image

#95750
  • Resolved Alec Swan

    4 years, 2 months ago

    Rank Math free

    Been using the plugin and its been great. Today we came across an issue that is thinking we need to switch back to yoast. We use elementor on our website, onica.com and there’s an image to a custom post that we want to replace for social and when we click on the X to remove, or the image, or add new, all 3 buttons are inactive.

    Please use this short screen share to see what I mean.
    https://jmp.sh/HwtpdeD

    We host with wpengine, and this is not happening on any of the other sites that are similar.
    We have debugged with disabling ALL plugins and the issue still persists.
    We have made sure all plugins are updated and the issue still persists.
    Looked at the debug log and error log, we have tried many a things.

    We have created a staging site and would LOVE any help, we want to stay with RANKMATH but if we cannot update any pages then we will be forced to move back to YOAST.

    It happens on all pages, with or without an image.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Alec Swan

    4 years, 2 months ago

    Rank Math free

    I can confirm that this only happens to websites that are hosted on WPENGINE.
    All our sites, with the most recent version of the plugin, BREAK and will not let us update the social images. I have created a ticket with WPENGINE.

    Would be great to get your teams input.

    Alec Swan

    4 years, 2 months ago

    Rank Math free

    and then after 3 hours of debugging you guys release and update Version 1.0.50.1
    LMAO

    I’m not even sure anyone saw this ticket, but HILARIOUS that the update fixed the issue. Thank you.

    Alec Swan

    4 years, 2 months ago

    Rank Math free

    https://rankmath.com/changelog/

    learned about it, 2 hours before it was addressed hahaha I was googling on reddit and forums and searching HARD hahaha

    Sajid Khan

    4 years, 2 months ago

    Rank Math business

    Hello,

    We are super happy that you resolved your issue.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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