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I am using the free version of rank math on a staging server. It tells me I have to reconnect it to my account, but when I reconnect it and I get the green marker saying “reconnected” I still get the message at the very top of the page saying that I need to reconnect. Also, I’m trying to create redirects, but they will not save and do not show up in the list.
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Hello,
We apologize for the issues you are facing with Rank Math on your staging server.
Reconnecting Your Rank Math Account
It seems like there might be a glitch when reconnecting your Rank Math account. To resolve this, please follow these steps:
- Disconnect your Rank Math account from the plugin settings.
- Click Connect Now to reconnect.
- Ensure you select the correct license if you have multiple licenses and click OK, ACTIVATE NOW.
If the issue persists after following these steps, please reply to this ticket, and a human agent will assist you further.
Redirects Not Saving
Regarding the redirects not saving, this could be due to using an older version of Rank Math. We recommend updating to the latest version of the plugin, as updates often fix bugs and improve functionality. If you are already on the latest version and still facing issues, please check if there are any conflicts with other plugins or themes.
You can also perform a self-diagnosis to identify any potential issues. For more details on troubleshooting redirection issues, you can refer to our guide here.
Thank you for raising these concerns, and we hope to resolve them for you soon!
- Disconnect your Rank Math account from the plugin settings.
The ticket ‘2 issues’ is closed to new replies.