Hallo, es tut uns leid zu hören, dass Sie Probleme mit Ihrer Rank Math-Kündigung haben. Wenn Sie Fragen zur Zahlung oder zu Ihrem Konto haben, empfehlen wir Ihnen, auf die Schaltflächen zu klicken, um das Ticket einem menschlichen Agenten zuzuweisen. Sie werden Ihnen gerne weiterhelfen. Vielen Dank, dass Sie Ihr Anliegen angesprochen haben!
Hello,
Thank you so much for getting in touch.
We checked your account and we can confirm your Rank Math PRO subscription has already been canceled. Can you please confirm if you wish to renew? If so, please purchase a new plan from here: https://rankmath.com/pricing/
Looking forward to helping you.
Nein ich möchte im Moment Rank Math nicht verlängern, da ich mein Buseines pausieren muss. Ich bitte um VErständis und bitte Sie die Belastung rückgängig zu machen.
Tut mir leid
Besten Dank
Hello,
We are sorry to disappoint, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Can you please confirm if you did not receive that?
Please let us know. We are here to assist you with your request.
> Können Sie bitte bestätigen, dass Sie diese nicht erhalten haben?
Ja, ich kann bestätigen, dass ich die E-Mail NICHT erhalten habe.
Ich bitte Sie, mir den Betrag zurückzuerstatten
Besten Dank für Ihre Bemühungen
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access the Content AI feature we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Bestn Dank.Ich werde zu einem späteren Zeitpunkt wieder RM buchen
Hello,
Glad that helped.
If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.
Looking forward to helping you.
