Hello,
We apologize for the issue you are facing with your Rank Math account. It seems that there might be a discrepancy between your paid subscription and the account showing as free. To resolve this, you may need to ensure that the correct email address associated with your PRO plan is linked to your Rank Math account.
Here are the steps you can follow:
- Check Your Account: Make sure that the email address connected to your PRO plan matches the one on your free account. You can verify this in your Rank Math Account Area.
- Merge Accounts: If the emails are different, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by opening a ticket in the Rank Math Support Forum.
- Creating a Sitemap: Once your account issue is resolved, you can create a sitemap prioritizing specific pages. If you need assistance with that, we can guide you through the process once your account is correctly set up.
Thank you for raising this concern, and we recommend replying to your ticket so a human agent from the Rank Math Support team can assist you further with your account and sitemap creation.
If you have any more questions or need further assistance, feel free to ask!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Ive tried the emails this could be associated with d**********@w******************* and c*************@w******************* . I cant find the account with the paid sub
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
You can refer to this guide on setting up sitemap on your site using Rank Math: https://rankmath.com/kb/configure-sitemaps/
We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The PRO subscription is indeed under this email address: c*************@w*******************.
However, this very account you are using is under the email address W*******************@w*******************.
To avoid further confusion, we can merge all your accounts and consolidate all data and subscriptions into a single account. If you prefer that, just let us know which email address you wish to keep.
Looking forward to helping you.
hi there. please merge the accounts under c*************@w*******************
Hello,
Thank you for your patience.
We have merged your accounts as requested with the main email address c*************@w*******************
Auto-login link: https://rankmath.com/my-account/?uid=656035&altoken=161139dbd871a68c307409e4f46b42aa
Please check on your end if everything is working as expected.
Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hi there. Thanks for resolving this. Can you now help me to create a site map prioritising specific pages. Ive looked at one of the tutorials and Ive looked at what we have which seems to be lots of different sitemaps. I want to delete all sitemaps and focus on one sitemap where i can prioritise specific pages thanks
Hello,
You can remove and control the sitemap for all post types from the Sitemap Settings.
Kindly refer to the following guide to learn how to setup the sitemap correctly: https://rankmath.com/kb/configure-sitemaps/
If you encounter any issues while setting up kindly let us know and we will promptly assist you.
Please don’t hesitate to let us know if you need our assistance with anything else.
