automatic renewal

#953875
  • Alexandre

    2 days, 15 hours ago

    Rank Math free

    Hello,

    By law, the supplier must inform the subscriber in writing, no earlier than 3 months and no later than 1 month before the end of the contract, of the option not to renew it (article L. 136-1 of the French Consumer Code).

    However, I have not been informed, even if only by email, of this renewal and the possibility of terminating it.

    I therefore request a refund of the amount deducted.

    Thank you in advance.

    Thank you in advance,

    Alexandre Choquet
    a**********@g******

Viewing 3 replies - 1 through 3 (of 3 total)
  • Adetayo

    2 days, 2 hours ago

    Hello,

    Thank you for contacting Rank Math support.

    Unfortunately, there is no active subscription on the account you are using to contact us.

    Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?

    We look forward to hearing back from you.

    Thanks.

    Alexandre

    1 day, 20 hours ago

    Rank Math free

    Hello,

    Here is the order number: RANKMATH250121-4270-60371B

    The address used is a**********@g******.

    I suspended the subscription as soon as I noticed that a direct debit had been made.

    Yours faithfully
    Alexandre

    Princess

    19 hours, 38 minutes ago

    Hello,
     
    Thank you for contacting the support.
     
    The renewal is for your Content AI purchased on January 21, 2024, under a different email account [moved to sensitive data section].

    We sent out an email reminder 7 days prior to the charge. Did you not receive that?
     
    If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
     
    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/
     
    Please let us know if you did not receive the email so we can assist you further with the request.

Viewing 3 replies - 1 through 3 (of 3 total)

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