Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. To check if your website has an active Rank Math subscription, you can follow these steps:
- Log in to your Rank Math account: Go to the Rank Math website and log in to your account.
- Check Your Subscriptions: From the left sidebar, select Subscriptions to see the current status of your Rank Math subscription.
- Check Plugin Version: Ensure that you are using the latest version of the Rank Math PRO plugin. You can check this in your WordPress Dashboard under Plugins. Look for the version of Rank Math PRO installed on your website.
If you find that your subscription is inactive or if you are still having trouble updating the plugin, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hi Team,
Please revert us urgently as need clarity for the above query. SO that we can buy a pro subscription.
Hello,
Thank you for contacting Rank Math support.
Unfortunately, there is no active subscription on the account you are using to contact us. You are currently using the Rank Math PRO plugin, but the account you used to open this ticket is a free account.
We look forward to hearing back from you.
Thanks.