Problems with new version of my site

#95323
  • Resolved Marilia

    3 years, 11 months ago

    Rank Math free

    Hello guys,

    I am working since April, 2020 in SEO in my website using Rank Math.
    Now the website was updated due to layout and I lost all the infos I put about SEO in my website.
    Someone has already a problem like that?
    Can u help me?

Viewing 1 replies (of 1 total)
  • Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Which data was lost? Could you please share some screenshots of the issue from your end?

    We might also need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Problems with new version of my site’ is closed to new replies.