Error

#95273
  • Resolved Bob

    3 years, 11 months ago

    Rank Math free

    Hi we are seeing this error in our error log on our server;

    [20-Oct-2020 12:07:55 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘AND meta_key LIKE ‘rank\\_math\\_schema%” at line 1 for query SELECT meta_id, meta_value FROM wp2_postmeta WHERE post_id = AND meta_key LIKE ‘rank\\_math\\_schema%’ made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/hello-elementor/index.php’), get_header, locate_template, load_template, require_once(‘/themes/hello-elementor/header.php’), wp_head, do_action(‘wp_head’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\Frontend\Head->head, RankMath\Frontend\Head->do_action, do_action_ref_array(‘rank_math/head’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\Schema\JsonLD->json_ld, RankMath\Schema\JsonLD->do_filter, apply_filters_ref_array(‘rank_math/json_ld’), WP_Hook->apply_filters, RankMath\Schema\Frontend->add_schema, RankMath\Schema\DB::get_schemas, MyThemeShop\Database\Query_Builder->get

    Any ideas?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jitendraa

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Sorry for any inconvenience that might have been caused due to that.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    Bob

    3 years, 11 months ago

    Rank Math free

    Hi, I ran this routine as instructed, the result was:

    The Repair Action Scheduler process is complete.The following actions have been performed:

    No actions performed.

    Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello Bob,

    Are you still facing this issue?

    If you are, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Error’ is closed to new replies.