Hello,
We apologize for the issue you are facing with the SEO Report images displaying as broken due to a 401 Error. Thank you for providing detailed information about your troubleshooting steps.
1. Explanation of the 401 Error
The 401 Error indicates that there is an authentication issue, which in this case seems to be related to the Image-Charts service. The error message you received, "ERROR ACCOUNT_ID not found, you must be an Image-Charts subscriber," suggests that the images in your report are generated using Image-Charts, and it requires a valid subscription to access those images.
2. What the Images Should Look Like
The images in the SEO Report typically include visual representations of your website’s SEO performance metrics, such as graphs and charts that summarize data from Google Search Console and Analytics. Unfortunately, without access to the Image-Charts service, these images will not display correctly.
3. How to Fix This
To resolve this issue, you will need to:
- Subscribe to Image-Charts: If you want to use the image generation feature in your reports, you will need to sign up for an account with Image-Charts and configure it within Rank Math.
- Check Configuration: Ensure that your Rank Math settings are correctly configured to use your Image-Charts account details. You can find more information on how to set this up in the Rank Math documentation.
If you do not wish to subscribe to Image-Charts, you may need to consider alternative ways to generate or display your SEO reports without relying on this service.
If you have further questions or need assistance with the setup, please reply to this ticket, and a human agent from the Rank Math Support team will be happy to help you further!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Update:
I found an answer to Q2 above.
Still need help with Q1 and Q3.
Thank you!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please trigger the email report by visiting the following URL (update the link with the actual domain name).
https://yourdomain.com/?rank_math_analytics_report_preview=1&send=1
Once you’ve received the email, please head over to WordPress dashboard > Tools > Scheduled Actions > Pending.
or you can try visiting the following URL:
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
Run the rank_math/analytics/email_report_event scheduled action,
This is how it should look like:
This will force the site to send an Analytics report to the desired email address.
After that, observe if the issue persists in the next schedule.
Let us know how it goes. Looking forward to helping you.
Hi Rakibuzzaman,
Thank you for the quick reply.
I followed your instructions. Unfortunately, after I click “Run”, the images are still not displaying in the report(s) received via email.
Any other suggestions?
Thank you!
Hello,
Thank you for your patience.
Please try reconnecting your website to your Rank Math account for troubleshooting in Rank Math > Dashboard > Help tab.
Once done, send the test preview again and check if the images are already displayed.
Looking forward to helping you.
Just discovered the following …
When I enter the URL provided by Rank Math for displaying charts inside the SEO report, it appears Rank Math does not have an active subscription (or has a subscription issue) with image-charts.com.
Details: https://prnt.sc/Jcv6cnOGCgpY
I strongly recommend looking into that as well.
Thank you!
