Hello, we apologize for the issue you are facing with the Rank Math SEO option not opening on the edit product page. This can sometimes happen due to conflicts with other plugins or settings on your website.
Here are a few steps you can take to troubleshoot this issue:
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Clear Cache: If you are using a caching plugin, clear your site cache and browser cache to see if that resolves the issue.
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Disable Conflicting Plugins: Temporarily disable other plugins to check if there is a conflict causing the Rank Math SEO fields not to load.
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Check for JavaScript Errors: Open your browser’s developer console (usually F12) and check for any JavaScript errors that might be preventing the Rank Math fields from loading.
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Update Rank Math: Ensure that you are using the latest version of Rank Math. Sometimes, updating the plugin can resolve such issues.
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Review Server Settings: If you are using Cloudflare or any other security service, ensure that the necessary URLs for Rank Math are whitelisted as mentioned in our documentation. You can find more details on this here.
If none of these steps resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for bringing this concern to our attention!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please share a screencast of the issue by using a tool like https://loom.com so that we can check this further for you?
Meanwhile, please follow this guideline to check if any other plugins/themes are conflicting with Rank Math: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how it goes. Looking forward to helping you.
Good afternoon, I followed all the instructions above, but I was unsuccessful. I recorded a video on loom explaining the error better. Any additional questions can be asked.
https://www.loom.com/share/06fb0b5c067a48e2a79c5c23ed0e52f1?sid=3f728138-7dd5-4f48-868d-e96640a89004
Hello,
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. We look forward to hearing from you.
Good afternoon, how are you?
I did both the plugin updates that you requested and other tests that were in the video link sent, but still without success, I will provide access to the site with some permissions so that you can access the site and carry out some tests, if any adjustments are necessary. permission or configuration, please let me know so I can make the adjustments for you, then access the website.
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Hello,
The available features showing in Rank Math are the Dashboard and Status & Tools only.
Could you please confirm if you’re using a multisite setup/environment for that website?
If not, please try reinstalling the Rank Math plugin and complete the Setup Wizard.
Let us know how this goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
