Unclear Charge

#951867
  • Resolved Timo Haaker
    Rank Math free

    Hi there,

    On the 10th of May you did the following charge to my company credit card:

    mei 10 mei FS *RANKMATH FSPRG.NL NLD 362,85 USD 346,88 debet

    However i am not sure which email adres linked our commpany credit card to your software, could you provide me with this email adres? So i can find the invoice and potentially cancel the subscription. You can find the credit card info below

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please share the last 4 digits of your card and the first & last name you used to purchase so we can look it up in your system?

    You can add it to the sensitive data section by editing your first post

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I made the edit, please let me know if this name is correct.

    Hello,

    We found the transaction under the email address we added to the sensitive data section of this ticket.

    Thank you.

    Thank you, this helps a lot!

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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