Hello,
We apologize for the issue you are facing with your website. The error message you are encountering indicates that there is a critical error occurring when trying to access the pages in the backend of your WordPress site. This can happen for several reasons, especially when dealing with a large number of pages.
Here are some steps you can take to troubleshoot and potentially resolve the issue:
1. Check for Plugin Conflicts
Sometimes, plugins can conflict with each other, especially after making significant changes like publishing a large number of pages. Try deactivating all plugins except for Rank Math and see if the issue persists. If it resolves the issue, reactivate the plugins one by one to identify the conflicting plugin.
2. Increase PHP Memory Limit
With a large number of pages, your site may be running out of memory. You can increase the PHP memory limit by adding the following line to your wp-config.php file:
define('WP_MEMORY_LIMIT', '256M');
This increases the memory limit to 256MB.
3. Enable Debugging
To get more information about the error, you can enable debugging in WordPress. Add the following lines to your wp-config.php file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
This will log errors to a file named debug.log in the wp-content directory, which you can check for more details about the error.
4. Check Server Error Logs
If you have access to your server’s error logs, check them for any errors that might provide more insight into what is causing the critical error.
5. Contact Your Hosting Provider
If you’re unable to resolve the issue on your own, it may be beneficial to reach out to your hosting provider for assistance. They may have additional tools or insights into server-related issues that could be causing this error.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for raising this concern, and we hope to help you get your site back up and running smoothly!
Sources:
Sorry, You Are Not Allowed to Access This Page » Rank Math
