Hello, we apologize for the issue you are facing with activating the Rank Math PRO version on your site. To activate the PRO version, please follow these steps:
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Ensure the Free Version is Installed: Make sure that the Rank Math free version is already installed and activated on your website.
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Download the PRO Version: Go to your Rank Math account area and download the Rank Math PRO plugin zip file to your computer.
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Install the PRO Version: In your WordPress Dashboard, navigate to Plugins → Add New. Click on Upload Plugin, choose the Rank Math PRO zip file you downloaded, and click Install Now. After installation, click on the Activate now link.
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Activate Your License: Go to WordPress Dashboard → Rank Math SEO → Dashboard → Help and click on Connect Now to activate your Rank Math plugin. You will be prompted to connect your Rank Math account to activate your license. If you have multiple subscriptions, select the correct one from the drop-down menu and click Ok, ACTIVATE NOW.
Once these steps are completed, your Rank Math PRO features should be unlocked in your existing Rank Math Dashboard. If you encounter any issues during this process, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Sources:
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I’m trying to follow the instructions but your site is asking me to buy the pro version again. I’ve already bought it, how do I install it???
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
good afternoon, i paid through my banking app and sent you my receipt details, maybe i made a mistake in the email address
here is a screenshot of the payment
https://prnt.sc/DKpRIKy9A9jk
Hello,
Please share the last 4 digits of the credit card used for this purchase so we can locate it in our system.
Thank you.
Have you already found my payment or do you need some other documents?
I wonder why there is no answer… Are you sleeping?
Hello,
We are sorry for the delay in getting back to you.
Upon checking the system for the card with the last 4 digits you shared we didn’t find any purchase that matches the details you mentioned.
Please get in touch with your bank and ask them to confirm whether the transaction went ahead fine or was blocked for some reason.
Thank you.
I paid the money and now you say that the money has not arrived to you. It turns out that now I have neither money nor your service, what can I say, a very unpleasant impression😔🤬
Hello,
We found a subscription under the name on the details you shared but that was done with a different credit card which has recently expired.
To verify the purchase can you please share the last 4 digits of any other credit card you might have so we can compare it with the purchase and move the subscriptions after confirmation?
Looking forward to hearing back from you.
I made a payment with a temporary card that I created in my banking app. If you found my payment, what’s the problem with connecting your service? Is anyone else claiming this payment???
Hello,
The issue is that we need to be absolutely sure that it’s the correct person who made the payment and you were not able to provide the proof either by sharing the correct last 4 digits of the card used or the receipt from FastSpring with the data about the subscription.
Even the country on the account used for the purchase we mentioned above is different from your current one.
If you cannot provide those details, please share any other email addresses you might have used so we can compare them with the one on the subscription to validate the purchase.
Thank you.
v********@g********
v**********@g********
m***@b********
