How do I activate the pro version on the site?

Hello, we apologize for the issue you are facing with activating the Rank Math PRO version on your site. To activate the PRO version, please follow these steps:

1. Ensure the Free Version is Installed: Make sure that the Rank Math free version is already installed and activated on your website.

2. Download the PRO Version: Go to your Rank Math account area and download the Rank Math PRO plugin zip file to your computer.
   

3. Install the PRO Version: In your WordPress Dashboard, navigate to Plugins → Add New. Click on Upload Plugin, choose the Rank Math PRO zip file you downloaded, and click Install Now. After installation, click on the Activate now link.
   

4. Activate Your License: Go to WordPress Dashboard → Rank Math SEO → Dashboard → Help and click on Connect Now to activate your Rank Math plugin. You will be prompted to connect your Rank Math account to activate your license. If you have multiple subscriptions, select the correct one from the drop-down menu and click Ok, ACTIVATE NOW.
   

Once these steps are completed, your Rank Math PRO features should be unlocked in your existing Rank Math Dashboard. If you encounter any issues during this process, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Sources:
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

It seems like you purchased the plugin with some other email address.

Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?

Looking forward to helping you.

Hello,

Please share the last 4 digits of the credit card used for this purchase so we can locate it in our system.

Thank you.