Hello,
We apologize for the issue you are facing with your Rank Math Pro license. To update the Pro plugin, you need to ensure that your Rank Math Free version is updated to the latest version first. You can do this from your WordPress Dashboard → Plugins → Installed Plugins.
If you are unable to see the update option for the Pro plugin, it may be due to the Pro version not being properly connected to your Rank Math account. To check which account is connected, you can follow these steps:
- Go to WordPress Dashboard → Rank Math SEO → Dashboard → Help.
- Here, you should see an option to disconnect your account. If you disconnect, you can then reconnect using the correct Rank Math account that holds your Pro license.
To find out which email is associated with your Rank Math account, unfortunately, we cannot retrieve that information directly. However, if you have access to the email accounts you might have used during the purchase, you can check for any emails from Rank Math regarding your license.
If you still have questions or need further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for raising this concern!
Sources:
Where Is My Rank Math PRO License Key?
How to Upgrade to Rank Math PRO » Rank Math
If I disconnect current account and than connect new account, will all settings from Pro plugin stay or it will be reseted to the beginning?
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
