Rankmathpro error

Hello,

We apologize for the issue you are facing with the Rank Math PRO version. The "There has been a critical error on this website" message typically indicates a conflict or compatibility issue. Here are some steps you can take to troubleshoot this problem:

1. Check PHP Version: Ensure that your server is running a supported version of PHP. You can check this by navigating to Tools → Site Health → Info in your WordPress dashboard, then scroll down to the Server section to view the PHP version.
   

2. Error Logs: Check your server’s error logs for any specific messages related to the Rank Math plugin. This can provide more insight into what might be causing the critical error.

3. Deactivate Other Plugins: Sometimes, conflicts with other plugins can cause issues. Try deactivating all other plugins except for Rank Math and see if the error persists.

4. Theme Conflict: Switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your current theme.

5. Reinstall Rank Math: If none of the above steps work, consider deleting and reinstalling both the free and PRO versions of Rank Math. Make sure to back up your settings first.

If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

Sources:
This Plugin Does Not Work with Your Version of PHP » Rank Math
How to Upgrade to Rank Math PRO » Rank Math

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience this issue may have caused you.

Unfortunately, there is no active subscription on the account you are using to contact us.

Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?

Meanwhile, you must have received an email from WordPress with the details about the error. Please share it with us here so we can check and assist you further.

If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

Having an error log will help us determine what is causing the critical error on your website.

You can trigger again the error so the log would be updated.

Looking forward to helping you.

Thank you.