Unable to Update or Edit Metadata Fields

Hello,

We apologize for the issue you are facing with updating or editing the metadata fields in Rank Math. Here are some common causes and solutions that might help you resolve this problem:

1. Plugin Conflicts

There may be conflicts with other plugins that prevent you from saving the SEO Title, Description, and Focus Keyword. We recommend checking for plugin conflicts by following our guide on plugin conflict.

2. JavaScript-Related Errors

JavaScript errors can also cause issues when saving metadata. You can diagnose these errors by checking the JavaScript Console in your browser. Here’s how to do it in Chrome:

1. Open Developer Tools by navigating to More Tools → Developer Tools from the Chrome menu or using the shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
   
2. Click on the Console tab.
   
3. Look for any errors that appear when you try to save the metadata.
   

If you find any errors, they may indicate a conflict with a plugin or theme.

3. Firewall Blocked Access to the File

If you are using a firewall, it might be blocking access to Rank Math files necessary for saving metadata. Check if Rank Math is being blocked and whitelist the following files if necessary:

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

You can refer to your firewall documentation for instructions on how to whitelist these files.

4. Cloudflare Settings (if applicable)

If you are using Cloudflare, ensure that you have created page rules to disable security for the Rank Math files mentioned above. This can help in resolving issues related to saving metadata.

If you have tried these steps and the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this concern to our attention!

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math