Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
This transaction is for your Content AI subscription renewal.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.
Hello,
Unfortunately, this was overseen by our team. We dont use this feature at all and now even we will stop using the plugin at all. We never expected such a bad response. We are sorry that we missed the deadline, but how come that the Content AI subscription is active but not the pro version. This was marketed last year as Rank Math pro additional feature. It was thought that once the main subscription is not active, then this will stop automatically.
Please cancel the subscription.
Kind Regards,
Dimitar
Hello,
Since you mentioned that you didn’t see the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
