Several Website Analytics Being Disconnected

#945138
  • Resolved Whitney
    Rank Math free

    Something is going wrong across all of our WordPress websites – the analytics are being disconnected in the Rankmath plugin – or the plugin is starting over and needing set up all over again. What is going on? Is this a bug with the update?

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  • Hello,

    We apologize for the issue you are facing with the analytics being disconnected across your WordPress websites. This can be frustrating, and we appreciate you bringing this concern to our attention.

    There are a few things you can check to troubleshoot this issue:

    1. Check if Rank Math is Updated to the Latest Version: Ensure that you have the latest version of Rank Math and Rank Math PRO installed. You can do this by going to WordPress Dashboard → Plugins → Installed Plugins. If an update is available, please update the plugin.
      Rank Math plugins updated to the latest version

    2. Check if Your Website is Connected to Rank Math Account: Make sure your website is connected to your Rank Math account by visiting the Client Management dashboard. If your site is not listed, you will need to reconnect it.
      connected websites

    3. Test Connections: Go to Rank Math SEO → General Settings → Analytics and click on the Test Connections option. This will help you validate the existing connections. A green signal indicates a valid connection, while a red signal indicates an issue.
      Test connections
      Issue with Google Analytics connection

    4. Check CRON Issues: If your website relies on WP-CRON, ensure that DISABLE_WP_CRON is set to false in your wp-config.php file. You can also use the WP Crontrol plugin to check for any CRON errors that might be affecting the analytics.
      Install and Activate WP Crontrol plugin

    5. Domain Name Mismatch: Ensure that the domain name configured in your Google Analytics matches the actual site where you are fetching analytics data. You can check this in Google Analytics under Admin → Property → Property Settings.
      Check domain in Google Analytics

    If the problem persists after checking these points, it may be beneficial to reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for your patience as we work to resolve this issue!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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The ticket ‘Several Website Analytics Being Disconnected’ is closed to new replies.