Hello,
We apologize for the issue you are facing with the redirection feature getting stuck on "Updating…". This can be frustrating, and we appreciate you bringing it to our attention.
Here are a few steps you can try to resolve this issue:
- Clear Cache: If you are using any caching plugins, clear the cache and try again.
- Check for Conflicts: Deactivate other plugins temporarily to see if there is a conflict causing this issue. If it works after deactivating, reactivate them one by one to identify the conflicting plugin.
- Browser Console: Open your browser’s developer console (usually F12 or right-click and select "Inspect") and check for any JavaScript errors that might be preventing the update from completing.
- Server Configuration: Ensure that your server configuration allows for the necessary requests to be processed without timing out.
- Update Rank Math: Since you mentioned you tried updating, ensure that you have the latest version installed. Sometimes, reinstalling the plugin can also help.
If none of these steps resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for your patience, and we hope to resolve this for you soon!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
